Recently, Amazon attached the frequently returned item label to a Surface Laptop 7. The quality control issues for Microsoft’s hardware are continuing. Now, its Xbox Elite Series 2 controller has the same unfortunate distinction. There are numerous complaints about unresponsive buttons and stick drift with the Xbox controller.
Whether bought in its standard or core configuration, the Elite Series 2 is a pricey accessory. Used by the most dedicated gamers, the pro-grade controller should offer superior durability. While satisfying many buyers, it has proven less reliable than some cheaper competitors.
Some issues with the Xbox Elite Series 2 controller appear immediately after purchase. The bumper and face buttons may fail, while its wireless connectivity is spotty. Over a longer period, the Xbox controller can often experience dreaded stick drift. Physical mechanisms used in the analog sticks degrade, resulting in unpredictable inputs. The problem is frustrating since companies like GameSir manufacture affordable Hall effect alternatives.
When the Elite Series 2 works, customers generally rate it highly, as reflected in its respectable 4.3/5 rating. Still, many of the same concerns about the Xbox controller appear in Amazon reviews. The retailer adds the frequently returned item notice to products with high return rates. Once past the Amazon return policy 30-day window, gamers can file a warranty claim with Microsoft. In 2020, Microsoft addressed the frequent issues by extending the Elite Series 2 warranty from 90 days to one year.
Xbox gaming has begun to focus more on cross-platform publishing rather than consoles. Yet, its cheaper stock Xbox controller remains a best-selling peripheral, partly because of its PC and Bluetooth capabilities. With the Sebile waiting in the wings, Microsoft also has no plans to stop developing controllers. Hopefully, any future pro controller will prove more reliable than the Xbox Elite Series 2.
I became interested in technology at a young age and enjoyed discovering the latest innovations. While earning college degrees in publishing, I created several PC hardware and gaming websites. My passion has always been to guide readers on what products can truly improve their lives. After many years as a Tech Writer for Game Rant, I’m anxious to share my knowledge with a new audience at Notebookcheck.
