Assassin’s Creed Shadows is 2025’s one of the highly anticipated games. However, there are some players who are encountering issues where the game fails to load on their Xbox consoles or PS5. If you are staring at the frozen screen or are stuck with the endless loading loop, stop worrying. The guide here will walk you through some effective solutions for getting you back into action.
Why is Assassin’s Creed Shadows not loading?
The game’s loading issue could stem from varied factors, including corrupted game files, system software glitches, or even server-related concerns. Below, we have compiled some troubleshooting steps to help you resolve the issue and get back to feudal Japan’s exploration.
Guide to Step-by-Step Fixes
Restart the Console
At times, the simple restart is enough to resolve the temporary glitches.
- PS5- hold the power button for approx. 10 seconds till your console turns off. Then unplug it for 30 seconds and plug it back in. Once done, power it on.
- Xbox Series X|S- press and hold the power button for approx. 10 seconds for performing the full shutdown. For a minute, wait, and then turn your Xbox back on.
Check for the System Updates
The outdated system software could cause compatibility concerns.
- PS5- go to
Settings , choose System> select System Software> click System Software Update and Settings. - Xbox- navigate to Settings> choose System> click Updates and check for your updates.
Verify Game Files
The missing or corrupted game files could prevent your game from loading.
- PS5- highlight the game on the home screen and press the Options button. Then select Check for Update.
- Xbox- go to My Games & Apps, select Manage, and Choose Updates to ensure the game is updated.
Reinstall Game
If the concerns continue to persist, causing trouble in your game, it is time to reinstall the game. For it, delete the game from the console and then redownload it from the library or store.
Clear Cache— for PS5 only
To clear the Cache could resolve the game’s performance concerns. For it, turn off your PS5 and ensure to unplug it for approx. 30 seconds. Once done, plug it back in and then restart.
Check the Server Status
Ubisoft servers might be experiencing some concerns. To check, visit the Ubisoft Support page- https://support.ubisoft.com or check the social media account for any updates.
Disable Cloud Sync—for PS5 only
If the game is crashing because of the syncing concerns, try to play offline. For it,
- Go to Settings.
- Select Saved Data and Game/App Settings.
- Choose Saved Data (PS5).
- Finally, click on Sync Saved Data and disable auto-sync.
Rebuild Database— for PS5 only
To rebuild the database could fix the system errors. For it, boost PS5 in the Safe Mode— hold the power button till you hear the 2 beeps. Then select Rebuild Database.
Factory Reset
If all things fail, consider Factory Reset as the last resort, if necessary.
- PS5- go to Settings> choose System> Select Software> click on Reset Options> and finally Reset Your Console.
- Xbox- navigate to Settings> choose System> Select Console Info> and finally Reset Console.
Preventative Tips
- Make sure to keep your console updated. Regularly check for game updates and system updates.
- Ensure proper ventilation. Overheating causes performance concerns. So, ensure to take measures beforehand.
- Use the wired connection. A stable connection to the internet could prevent any server-related concerns.
While the loading issues are definitely frustrating, the guide above will help you out. It will let you resolve the concern and get back to the game. Just in case the concern still arises, make sure to reach out to Ubisoft Support or console’s customer service for further assistance.
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